Client Success Manager Professional
2 weeks ago
Job Summary:
The Customer Success Manager is a critical position within S&P Global Market Intelligence's Client Success Team.
As a seasoned professional, you will focus on building and maintaining strong relationships with senior members of client organizations. Your expertise will help address their needs, maintain high levels of client satisfaction, and drive revenue retention and growth.
This role requires excellent communication skills, both verbal and written, as well as the ability to articulate complex information in a clear and concise manner. You will need to possess a proven track record of maintaining strong client relationships and meeting/exceeding client expectations.
Responsibilities:
- Develop and execute proactive contact initiatives
- Drive continuous service improvement
- Leverage internal sales tools
- Collaborate with cross-functional teams
Key Qualifications:
- Proven record of maintaining strong client relationships
- Excellent communication and interpersonal skills
- Goal-oriented and action-driven
- Familiarity with CRM systems
At S&P Global Market Intelligence, we understand the importance of accurate, deep, and insightful information.
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