Digital Infrastructure HR Expert
2 weeks ago
About Us
At Equinix, Inc., we're the world's digital infrastructure company. Our platform enables organizations to access everything they need to scale with agility, speed the launch of digital services, and deliver exceptional experiences. As a career-driven individual, you'll collaborate on impactful work, surrounded by endless opportunities for growth and learning.
The Role
This position contributes significantly to providing exceptional employee experiences through elite HR support. You'll be part of a fast-paced business unit, adapting to changing needs and driving continuous improvement. Key responsibilities include:
- Providing lifecycle support for employees worldwide, focusing on expert care and guidance in sensitive scenarios.
- Advising and coaching employees through various channels (tickets, chat, calls) on processes, policy, programs, and employee relations in line with our values.
- Resolving atypical issues and acting as a resource and escalation point to others, utilizing knowledge to find the best solution to each query.
- Partnering with other HR teams and understanding trade-offs and when to escalate.
- Reacting quickly to HR Systems updates and ensuring data accuracy and engagement in system UAT.
- Providing standard reporting to HR stakeholders and line managers.
Requirements
To succeed in this role, you'll need:
- 5+ years of solid HR Generalist experience or a similar role, with a good understanding of performance management, disciplinary processes, grievances management, and employee relations.
- Adaptability, flexibility, pragmatism, and an outcome-focused approach, with the motivation to work in a fast-paced business unit.
- The ability and drive to take initiative and ownership of projects and tasks.
- Fluency in business English is essential, with additional languages being a plus, as this role will be supporting global employees.
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