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Data Analytics Strategist

1 week ago

Paranaque City, Calabarzon, Philippines William Hill PLC Full time
Job Description

The role of Data Analytics Strategist is crucial in overseeing the collection, analysis, and interpretation of data to provide valuable insights and recommendations to support decision-making within an organization. This role would be responsible for developing and implementing data-driven strategies to optimize business performance, identify trends, and drive growth.

Duties:

  • Responsible for attaining business performance through the effective implementation of the Analytics program.
  • Overall responsible for gathering, analyzing, and compiling data to identify trends and patterns using appropriate analytics and statistical techniques.
  • Creation of long-term plans, managing projects, and working with other functions to ensure data insights are aligned with business strategies.
  • Work closely with the operations team and other functions to carry out analytics initiatives and facilitate best practice sharing and driving operational excellence.
  • Support business reviews and cross-function projects through the collection, analysis, and interpretation of data to provide valuable insights and recommendations to support decision-making.
  • Enhanced current team capability through the identification of any training or skills gap.
  • Oversee the conversation analytics tool and optimise its capability.
  • Engage with business stakeholders to drive insights and analytics initiatives.
  • Serves as subject matter expert when it comes to data management.
Requirements

This role requires a recognized expert in risk and control functions within the organization, with specialized depth and/or breadth of expertise in risk management in customer operations settings.

Key Qualifications:

  • Interprets internal or external issues and recommends solutions/best practices.
  • Solves complex problems; takes a broad perspective to identify solutions in customer operations.
  • Can work independently, with guidance in only the most complex situations.
  • At least 5 years' experience as a risk and control manager in a customer operations setting or in any similar capacity.
  • Proven track record in managing and delivery of risk management projects.
  • Proven background on speech analytics tool.
  • In-depth knowledge of industry practices in AML, Fraud prevention, and so on.
  • In-depth knowledge of operation risk frameworks and control methodology.
  • Advanced reporting skills and the use of different analytical tools are required.
  • Experienced in creating storytelling through data for various stakeholders.
  • Guides others in resolving complex issues and solves complex problems with implications on cross-functional business processes and outcomes.
  • Serves as a subject matter expert in risk control and applies knowledge of strategies that can be deployed within the organization.
  • Experienced in leading functional teams or projects.