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Key Responsibilities

In this exciting role, you will be responsible for delivering exceptional customer service and technical support to our clients. As an IT Specialist, you will be the first point of contact for all IT service desk incidents and requests.

Your key responsibilities will include:

  1. Handling customer inquiries and providing technical assistance via phone, email and live chat
  2. Troubleshooting hardware, software and network related issues
  3. Resolving end-user issues through restorative or maintenance actions
  4. Developing and maintaining knowledge based articles
  5. Collaborating with other teams on special projects