Technical Support Professional

2 weeks ago


Cavite City, Calabarzon, Philippines Schneider National Full time
What We're Looking For

We're looking for a skilled Technical Support Professional who can provide expert-level technical support to our customers. As a member of our Technical Support team, you will be responsible for resolving complex technical issues related to motion solutions, applications, and machines.

Your primary objective will be to deliver high-quality technical support that meets customer expectations. You will work closely with internal teams to ensure that customer issues are resolved efficiently and effectively.

  • Main Responsibilities:
  • Solve cases requiring in-depth troubleshooting and remote diagnostic assistance.
  • Access resolution databases and utilize diagnostic tools to resolve customer issues.
  • Understand and follow customer complex solutions.
  • Evaluate application and environmental conditions.
  • Site visits may be required, using remote monitoring tools and advanced techniques.

Key Requirements

  • Education: Bachelor's Degree in Electrical, Electronics, Automation, or Industrial Data Processing.
  • Languages: Italian and English.
  • Experience: 5+ years experience in Motion solutions, applications & machines; 3 years Technical Support experience in a call centre environment desirable and/or 2 years of experience in the field commissioning/Service projects (on-site services etc).


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