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Operations Coordinator

2 weeks ago

Cebu City, Central Visayas, Philippines Civie Heavy Equipment Resource Inc Full time

Job Overview:

Civie Heavy Equipment Resource Inc is seeking an experienced Operations Assistant/Specialist to support the daily operational activities of the company.

The successful candidate will play a critical role in maintaining the company's reputation for reliability and excellence in service.

Key Responsibilities:

  • Schedule and dispatch heavy equipment for rentals, coordinating with customers and drivers/operators.
  • Maintain an updated log of active rentals, availability, and return schedules to minimize equipment downtime.

Customer Support:

  • Address customer inquiries regarding equipment specifications, availability, and pricing.
  • Assist in resolving operational concerns, such as delivery delays or equipment issues, in a timely and professional manner.

Inventory and Maintenance Oversight:

  • Monitor the inventory of heavy equipment, parts, and tools to ensure availability for client needs.
  • Track equipment usage and schedule preventive maintenance or repairs, liaising with mechanics and technicians.

Logistics Management:

  • Plan delivery routes for equipment transport, considering cost-efficiency and timeliness.
  • Ensure required permits, documents, and safety protocols for equipment transport are adhered to.

Record-Keeping and Reporting:

  • Maintain accurate records of contracts, invoices, rental agreements, and customer data.
  • Prepare daily, weekly, and monthly operational performance reports for management review.

Compliance and Safety:

  • Enforce compliance with company policies, industry standards, and government regulations, such as load limits and safety practices.
  • Conduct regular inspections to ensure all dispatched equipment meets safety requirements.

Process Improvement:

  • Identify and propose strategies to streamline operations and enhance customer satisfaction.
  • Collaborate with the team to implement more effective workflows and resource management systems.

Work Environment:

  • Office-based with occasional site visits to monitor equipment, clients, or projects.
  • Frequent coordination with drivers, operators, mechanics, and clients.