Healthcare Client Service Professional

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱600,000 - ₱850,000

**Healthcare Client Service Professional Role Summary:**

As a Healthcare Client Service Professional, you will play a pivotal role in delivering exceptional customer service and ensuring high-quality service delivery to our healthcare clients.

This team member will be responsible for efficiently managing inbound and outbound calls, addressing inquiries, resolving issues, and providing outstanding customer support to healthcare clients.

Responsibilities:
  • Manage inbound and outbound calls using expertise in healthcare accounts to navigate the AthenaOne EMR system effectively
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database

This role requires strong problem-solving skills, excellent communication skills, and the ability to multitask and prioritize responsibilities in a fast-paced environment.

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