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Process Improvement Specialist

3 weeks ago


Manila, National Capital Region, Philippines Zendesk, Incorporated (Philippines) Full time
About the Opportunity

Zendesk, Incorporated (Philippines) is seeking a highly motivated Process Improvement Specialist to join our Deal Support team.

The ideal candidate will have a strong background in revenue operations, with at least 5 years of experience in managing teams and driving process improvements. A minimum of 2-3 years of experience in people or team management is required.

  • This individual will be responsible for directing team activities, ensuring accountability, and fostering a collaborative environment that drives operational success.
  • The Team Lead will oversee processes, manage escalations, and implement improvements, playing a vital role in optimizing workflows and driving revenue growth through data-driven insights and strategic initiatives.
Responsibilities:Team Leadership and Management:
  • Develop and operationalize a methodology for distributing workload among team members to ensure efficient task allocation.
  • Serve as a back-up resource for the team to complete daily deliverables when needed.
  • Inspire and motivate employees to perform at their best.