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Financial Services Specialist

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Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

We are seeking a highly skilled Financial Services Specialist to join our GBSS team. As a key member of our home loan servicing team, you will play a critical role in delivering exceptional customer service and support.

Job Summary:

This is an exciting opportunity for a talented individual to join our team and contribute to our mission of delivering exceptional customer service.

Key Responsibilities:
  1. Provide timely and effective support to customers via phone, email, and chat.
  2. Process loan settlements, payments, and variations in accordance with established procedures.
  3. Work closely with internal teams to resolve complex issues and improve customer satisfaction.
  4. Stay up-to-date with industry developments and best practices in financial services.
  5. Collaborate with colleagues to identify and implement process improvements.

Your Qualifications:

  1. Proven experience in financial services or a related field.
  2. Excellent communication and problem-solving skills.
  3. Ability to work accurately and efficiently in a fast-paced environment.
  4. Proficiency with Microsoft Office and CRM systems.
  5. A passion for delivering exceptional customer service.
Benefits:
  1. Comprehensive compensation package.
  2. Opportunities for career growth and development.
  3. Collaborative and dynamic work environment.
  4. Recognition and rewards for outstanding performance.
  5. Professional training and support.