Data Analyst Expert

7 days ago


Pasig, National Capital Region, Philippines Transcom Worlwide Full time
Job Summary

We are seeking a highly skilled Data Analyst to join our team at Transcom Worldwide. The successful candidate will be responsible for collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction.

Main Responsibilities
  1. Interpret and Analyze Data: Dive deep into customer data from various sources, including customer interactions, feedback surveys, transactional data, website analytics, social media engagement, and operational performance metrics.
  2. Identify Opportunities: Proactively analyze data to pinpoint specific areas for enhancing customer satisfaction, increasing loyalty, and driving advocacy.
  3. Validate Insights: Formulate hypotheses based on initial findings and conduct rigorous analysis to validate or disprove them.
  4. Collaborate & Communicate: Partner with cross-functional teams to share data-driven insights and recommendations.
  5. Plan for Deployment: Contribute to the development of action plans and strategies based on validated insights.
  6. Track Impact: Continuously monitor and measure the impact of implemented changes on key customer experience metrics and business outcomes.

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