IT Support Specialist

4 days ago

Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

Emerson Electric (Asia) Limited - ROHQ is a renowned global leader in the industry, boasting 130+ years of rich history filled with achievements and challenges that have driven innovative thinking and bold transformations. As an IT Administrator, Major Incident Support, you will leverage your critical analytical thinking, sense of urgency, and communication skills to provide exceptional major incident service as a member of the Global Service Delivery organization.

You will join a hardworking, dynamic, and customer-focused EOC+ team, where collaboration and innovation are highly valued. If this sounds like a perfect fit for you, consider joining our organization in Mandaluyong City, Philippines.

To excel in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or any Science-related courses.
  • Familiarity with ITIL process, network infrastructure, switches, circuit remediation, and troubleshooting.
  • Fundamental knowledge in IT technology such as Server Technologies, Oracle Cloud Infrastructure, Azure, Networking Infrastructure and Core Switches, ITSM Ticketing systems, etc.

Preferred Qualifications that Set You Apart:

  • Relevant experience in major incident management is a plus.

In This Role, Your Responsibilities Will Be:

  • Facilitate the recovery of a major incident with an impact severity of enterprise, site, or department impact (Priority1 & Priority2).
  • Provide timely updates and communication bulletins to key partners, technical teams, platform or service managers, IT leadership, business unit representatives, and external service providers through bridge conference calls, email, MS Teams, or WebEx chat.
  • Execute Event Management specific to WAN or WLAN connectivity and telephony systems for 24x7 detection and correlation of events using tools for Network Monitoring such as SolarWinds or related tools.
  • Perform the first line of investigation, triage, diagnosis, and validation of automated alerts, events, and incidents reported.
  • Generate reports, metrics, and key performance indicators to be presented internally to the team and IT management.
  • Coordinate the escalation of the required global support group for critical IT systems and applications.
  • Display adaptability and resiliency in process changes for Enterprise IT customers, business units, and partner support groups.

About Us:

We value diversity and inclusion, attracting, developing, and retaining outstanding people in an inclusive environment where all employees can reach their greatest potential.

We offer a market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. Our well-being programs ensure you thrive personally and professionally.

We are committed to creating a global workplace that supports and embraces inclusion. Join us and be part of a proud and thriving organization that values its people.

Let's take the leap and experience a fulfilling career with us.

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