Technical Solutions Specialist
4 days ago
Company Overview:
Fibercom Telecom Phils., Inc. is a leading provider of innovative telecommunications solutions, committed to delivering exceptional value to our customers.
Job Description:
We are seeking a skilled Pre-Sales Engineer to join our team. As a Pre-Sales Engineer, you will play a critical role in engaging with potential clients, understanding their technical requirements, and providing expert guidance on how our products or services can address their needs.
Responsibilities:
- Engage with Potential Clients: Build relationships with potential clients, understand their technical requirements, challenges, and objectives.
- Provide Expert Guidance: Offer expert advice on how our products or services can deliver value to the customer.
- Collaborate with Sales Team: Work closely with the sales team to design customized solutions that meet customer requirements.
- Develop Technical Proposals: Create detailed proposals, diagrams, and documentation to illustrate proposed solutions.
- Conduct Product Demonstrations: Showcase the features, capabilities, and benefits of our offerings through product demonstrations and presentations.
- Tailor Demonstrations: Adapt demonstrations to address specific customer use cases and requirements.
- Assist in Proof-of-Concept Projects: Collaborate with customers to configure, deploy, and test proof-of-concept environments.
- Provide Technical Guidance: Offer technical support to sales representatives and customers, addressing questions, concerns, and objections.
- Collaborate with Product Development: Work with product development teams to resolve technical issues and optimize solutions.
- Build Strong Relationships: Foster strong relationships with potential clients by demonstrating technical expertise, responsiveness, and professionalism.
- Act as Trusted Advisor: Offer insights and recommendations on how customers can leverage our offerings to achieve their business goals.
- Stay Informed: Stay up-to-date on industry trends, competitive landscape, and technological advancements relevant to our products or services.
Required Skills and Qualifications:
- Bachelor's Degree: Electronics Engineering or related field
- Strong Communication Skills: Effective communication and problem-solving skills
- Basic Knowledge: Programming or networking fundamentals
- Experience: Technical support or customer service experience a plus
- Background: Engineering, IT, or related field
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