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Insurance Services Representative

1 week ago

Quezon City, National Capital Region, Philippines Polaris Careers Full time
Polaris Careers Call Center Role

This position is responsible for delivering outstanding patient care by addressing inquiries, processing payments, and providing detailed information about healthcare services.

Key Job Duties
  • Respond promptly to incoming calls from patients and healthcare professionals to offer support and solutions.
  • Streamline patient care by assisting with tasks such as scheduling appointments and medication refills.
  • Verify insurance details accurately to prevent delays in claims processing.
  • Process transactions securely and efficiently to ensure timely payment processing.
  • Collaborate with the billing team to resolve any discrepancies and optimize revenue recovery.
  • Engage with patients through follow-up calls to address concerns and close issues.
  • Redirect calls to relevant healthcare specialists to promote effective communication and quality care.
  • Initiate outbound calls for appointment reminders or follow-ups to foster positive relationships with patients.
Essential Skills and Abilities
  • Excellent communication and interpersonal skills to connect with patients and stakeholders.
  • Empathy and understanding to handle sensitive patient situations with compassion and professionalism.
  • Effective problem-solving and conflict resolution skills to address customer complaints.
  • Strong organizational and time management abilities to meet productivity targets.
  • Proficiency in learning and adapting to new technologies to stay ahead in the industry.
  • Discretion and confidentiality when managing confidential patient information.
  • Collaborative mindset to work seamlessly with colleagues towards shared objectives.