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Excellence Deliverer

1 week ago

Cebu City, Central Visayas, Philippines TASKPRO OUTSOURCING Full time

Job Summary:

We're seeking a detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you'll be responsible for evaluating calls, chats, and emails, providing constructive feedback to agents, and creating detailed reports.

Main Duties:

  • Evaluate calls, chats, and emails to ensure quality standards are met.
  • Provide feedback to agents on their performance.
  • Create reports to track performance and identify areas for improvement.

Skills and Qualifications:

  • Bachelor's degree in Business, Communication, or a related field.
  • At least 1-2 years of experience in Quality Assurance, preferably in a BPO setting.
  • Strong understanding of BPO operations and KPIs.

Our Culture:

We value a supportive and fulfilling work environment. As a Quality Assurance Specialist, you'll have the opportunity to contribute to the growth and success of our operations while enjoying competitive benefits and career advancement opportunities