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Training and Compliance Officer

3 weeks ago

Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time
Job Overview

We are seeking a highly skilled Training and Quality Analyst to join our team at HGS Offshore Staffing Solutions. As a key member of our organization, you will be responsible for ensuring high training and quality standards for assigned portfolios/teams.


Key Responsibilities:
  • Claims Management: Develop expertise in claims management across assigned portfolios.
  • Training Needs Analysis: Analyze training needs to identify and address process and educational gaps.
  • Training Delivery: Conduct new hire and refresher training, including assessments, to ensure team members meet quality expectations.
  • Learning Environment: Create an engaging learning environment suited to various learning styles.
  • Subject Matter Expertise: Serve as a subject matter expert, supporting team members in meeting quality expectations.
  • Productivity Goals: Meet individual productivity and audit goals on a weekly basis.
  • Process Implementation: Assist offshore and training managers in implementing training and quality-related processes.
  • Training Materials: Develop and maintain training materials, including presentations and process guides.
  • Quality Calibrations: Conduct quality calibrations to align team members with quality and process standards.
  • Collaboration: Collaborate with portfolio managers to address quality gaps and improvement opportunities.
  • Quality Audits: Perform quality audits, analyze data, and strategize with managers to improve quality outcomes.