Operations Coordinator

2 days ago


Calamba, Calabarzon, Philippines Neksjob Full time
Company Overview:

Neksjob is a dynamic and innovative company that is constantly striving to improve and grow. We are seeking a highly skilled Sales Coach to join our team and contribute to our success. As a Sales Coach, you will be responsible for managing and overseeing the implementation of short-term activities within the team. Your decisions will be of an operational nature within a defined scope.

The ideal candidate will have a deep understanding of the specific discipline or the broader area in which the position operates. You will execute specialized projects and activities and work according to set principles. You will typically generate and initiate your own workload and do not need instructions or guidelines. You may also supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.

The successful candidate will significantly improve day-to-day activities/processes and deliver their share of professional responsibilities focusing on professional excellence. You will typically manage a team of Individual Contributor co-workers.

Job Requirements:

* Strong general customer service skills include post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including remote customer service: providing customer service and support via phone, online chat, or text including call center-based customer support in response to a high volume of low complexity inquiries and customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries distribution center and customer service: performed in a distribution center, product returns/repair center, or field walk-in customer service facility including acting as liaison between customers, production, and distribution departments related to specific customer orders and providing technical and non-technical customer support in a walk-in service center

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