Risk Investigator
1 week ago
About Us:
Remitly Inc. is a global financial services company that aims to transform lives with trusted financial services. Our vision is to make global financial services more accessible and convenient for people around the world.
The Role:
We are seeking a skilled Risk Investigator to join our team in ensuring high-quality customer experience through a customer-centric mindset and risk mitigation in compliance with various regulations and policies.
Key Responsibilities:
- Review transactions and all available information to understand our customers while respecting their identities.
- Make customer-centric decisions and take the path of least friction to protect our customers.
- Observe customer transactions to identify fraudulent activities and exhibit bias for action on observed patterns and trends.
- Communicate effectively, showing respect, genuine empathy, and care.
- Properly document all interactions and findings.
Requirements:
- A minimum of one year of working experience in Risk Management or related fields.
- Excellent written and verbal English communication skills.
- Ability to multi-task and perform duties with high accuracy and urgency.
- Proven ability to work in fast-paced dynamic environments.
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