Cloud IT Professional

2 days ago


Cebu City, Central Visayas, Philippines Dynamixcloud Full time

About the Role

We are seeking an experienced Microsoft 365 Support Specialist to join our team at Dynamix Labs. As a key member of our IT infrastructure team, you will be responsible for managing and maintaining our Office 365 environment, ensuring high availability and performance across all services.

Responsibilities:

  • Maintain and configure Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.
  • Monitor service health proactively and address issues before they impact business operations.
  • Manage user accounts, licenses, and permissions in compliance with company policies.
  • Configure and manage security settings, data protection policies, and compliance features.
  • Perform regular backups of data and systems, ensuring disaster recovery plans are tested and effective.
  • Plan, schedule, and execute upgrades or migrations as needed.
  • Collaborate with other IT teams to troubleshoot and resolve technical issues efficiently.
  • Provide Tier 2 and 3 support to end users for Microsoft 365 applications.
  • Troubleshoot issues with integrated hardware or software, such as mobile devices and printers.
  • Create and maintain documentation for configurations, processes, and troubleshooting.
  • Conduct training sessions and workshops to support end users on Microsoft 365 applications.
  • Research new products, features, and solutions to improve efficiency and productivity.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.


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