Cloud IT Professional
2 days ago
About the Role
We are seeking an experienced Microsoft 365 Support Specialist to join our team at Dynamix Labs. As a key member of our IT infrastructure team, you will be responsible for managing and maintaining our Office 365 environment, ensuring high availability and performance across all services.
Responsibilities:
- Maintain and configure Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.
- Monitor service health proactively and address issues before they impact business operations.
- Manage user accounts, licenses, and permissions in compliance with company policies.
- Configure and manage security settings, data protection policies, and compliance features.
- Perform regular backups of data and systems, ensuring disaster recovery plans are tested and effective.
- Plan, schedule, and execute upgrades or migrations as needed.
- Collaborate with other IT teams to troubleshoot and resolve technical issues efficiently.
- Provide Tier 2 and 3 support to end users for Microsoft 365 applications.
- Troubleshoot issues with integrated hardware or software, such as mobile devices and printers.
- Create and maintain documentation for configurations, processes, and troubleshooting.
- Conduct training sessions and workshops to support end users on Microsoft 365 applications.
- Research new products, features, and solutions to improve efficiency and productivity.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in Microsoft 365 administration or similar roles.
- Strong knowledge of Microsoft Office 365 applications and services.
- Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
- Experience with Active Directory (AD), Group Policy Management, and Azure AD.
- Proficiency in PowerShell scripting for automation and administration.
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