Customer Service Representative
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Front Desk Officer to join our team at Tahj/Nsdmm Management. As a Front Desk Officer, you will be responsible for providing exceptional customer service to our clients and guests.
Key Responsibilities:
* Greet and welcome clients and guests in a professional and friendly manner
* Manage front desk operations, including checking in and out guests, handling room assignments, and responding to guest inquiries
* Provide information and assistance to guests regarding hotel facilities, services, and local attractions
* Handle guest complaints and resolve issues in a timely and professional manner
* Maintain accurate records and reports of guest interactions and hotel operations
Requirements:
* 4 years Bachelor's/College Degree Holder in Hospitality/Hotel Management/Tourism Management
* Fresh graduates are welcome to apply
* Project high personable appearance
* Previous experience as a receptionist/concierge/front desk or in a customer service role
* Excellent communication and interpersonal skills
* With background/experience in administrative tasks and events handling is a plus
* Proficient in office software and phone systems
* Ability to multitask and prioritize
* Preferably applicants must be living around Metro Manila
What We Offer:
* Competitive salary: 18000-20000php
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to us.
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