Senior WordPress Support Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeWordPress Full time $1,000 - $1,400

Job Title: Senior WordPress Support Specialist

Job Description

This role is responsible for providing top-tier technical support to a diverse range of WordPress users worldwide. The ideal candidate will have extensive hands-on experience with WordPress, outstanding communication skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Respond to customer inquiries via ticket and live chat systems.
  • Provide personalized guidance on using specific products and features.
  • Diagnose and resolve technical issues efficiently.
  • Collaborate with developers to create detailed bug reports.
  • Share knowledge and best practices with team members.
Requirements

To succeed in this position, you will need:

  • Over 5 years of hands-on experience with WordPress.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • A proactive and customer-centric approach.
  • Proficiency in creating well-structured HTML documents and implementing CSS styles.
  • Familiarity with JavaScript, PHP, and basic web hosting stacks.
Benefits

We offer a fully remote work arrangement, collaborative environment, and paid training opportunities.

What We're Looking For
  • An experienced WordPress professional with a passion for customer support.
  • Someone who can thrive in a remote work environment.
  • A team player with excellent communication skills.
About This Role

This is an exciting opportunity to join our team as a Senior WordPress Support Specialist. If you're passionate about delivering exceptional customer experiences and have the necessary skills and experience, we encourage you to apply.

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