Virtual Receptionist

We are seeking a Virtual Receptionist - Health Industry to provide top-notch support to our clients.

About the Role:

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• Handle phone calls, chats, and emails from patients, providers, and healthcare insurance companies.
  
• Manage administrative tasks including data entry, record management, and time-keeping.
  
• Utilize Electronic Medical Records Systems to obtain medical history.
  
• Enter patient information into EHR systems.
  
• Maintain accurate database records.
  
• Process payments for cash pay/copay/deductibles.
  
• Adhere to HIPAA policies.
  

Requirements:

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• Bachelor's degree in a related field (preferably medical).
  
• Minimum 6 months consultancy contract.
  
• 1 year BPO/Call Center experience or related experience (preferred).
  
• Excellent English communication skills (written and oral).
  
• Prior authorization and medical virtual assistant experience (desired).
  
• EMR/EHR experience and knowledge of medical insurance (desired).
  
• Availability to work night shifts and flexible schedules.
  
• Able to work from home with a reliable internet connection.