Current jobs related to Customer Success Operations Analyst - Makati City, National Capital Region - KMC Solutions

  • Customer Success Representative

    1 month ago

    Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Are you a results-driven professional looking to excel in telemarketing? We have an exciting opportunity for you at Hunter's Hub Incorporated!About the RoleWe are seeking a Customer Success Representative to join our team. As a key member of our sales team, you will be responsible for achieving channel and campaign targets through telemarketing...

  • Business Operations Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is looking for a skilled Business Operations Analyst to join their team.About the RoleThis position involves working with various stakeholders to analyze business needs and develop solutions to improve operational efficiency.We are seeking an individual with strong analytical skills, excellent communication abilities, and experience in...

  • Customer Success Representative

    1 month ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    Neksjob is seeking a skilled Customer Success Representative to join our team.OverviewWe are a dynamic company dedicated to delivering exceptional services to our clients. As a Customer Success Representative, you will play a vital role in ensuring the success of our clients by providing them with top-notch support and guidance.Key Responsibilities:Act as...

  • Senior Salesforce Business Systems Analyst

    4 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    At KMC Solutions Inc, we are a pioneering force in cloud-based transformation, empowering companies globally to redefine their customer experiences. Our culture champions inclusivity, diversity, and community service, with a commitment to minimizing our global footprint.As a leader in the industry, we are recognized by influential research organizations such...

  • IT Business Analyst Specialist in Makati

    1 month ago

    Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Nityo Infotech Services Philippines Inc. is seeking a skilled IT Business Analyst to join their team in Makati City.As an IT Business Analyst with Nityo Infotech Services Philippines Inc., you will play a key role in ensuring the successful delivery of projects by analyzing business needs and developing effective solutions.This role offers a competitive...

  • IT Security Operations Center Analyst

    1 month ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is a leading provider of IT solutions, seeking dedicated and skilled professionals to join its team. The company operates remotely, allowing for flexibility and work-life balance.As an IT Security Operations Center Level 1 Analyst, you will be responsible for monitoring and responding to security incidents, analyzing network traffic, and...

  • IT Business Operations Specialist

    2 months ago

    Makati City, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a skilled IT Business Analyst to join our team at Nityo Infotech in Makati.Company OverviewNityo Infotech is a leading provider of innovative solutions, dedicated to delivering exceptional results.Job ResponsibilitiesThe successful candidate will be responsible for:Providing technical support and analysis to drive business growthCollaborating...

  • Financial Analyst Trainee

    2 months ago

    Makati City, National Capital Region, Philippines Stellar Creations Full time

    GHS Inc. is seeking a highly motivated and detail-oriented individual to join our team as a Financial Analyst Trainee.OverviewWe are a dynamic organization that values innovation, teamwork, and customer satisfaction. As a Financial Analyst Trainee, you will have the opportunity to work with our experienced professionals and contribute to the growth and...

  • Business Development Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines Asia Brewery Incorporated Full time

    Job Title: Business Development Analyst - Beverage IndustryAs a Business Development Analyst at Asia Brewery Incorporated, you will play a crucial role in driving the company's sales growth and market expansion. If you have a passion for business analysis and are eager to take on new challenges, this could be the perfect opportunity for you.About the Role:We...

  • Senior Financial Analyst

    1 month ago

    Makati City, National Capital Region, Philippines RecruiterPH Full time

    About the RoleRecruiterPH is seeking a highly skilled Senior Financial Analyst to join our team. This is an exciting opportunity for a detail-oriented professional with excellent analytical skills to work on various financial projects.Key ResponsibilitiesThe successful candidate will be responsible for analyzing financial data, identifying trends, and...

  • Financial Operations Director

    2 months ago

    Makati City, National Capital Region, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    We are seeking a highly skilled Commercial Finance Manager to join our team at Phil-FIRST Human Resouces and Services (FHRS) Inc. This role is responsible for overseeing the financial operations of the company, ensuring accurate and timely financial reporting, and making strategic financial decisions.The ideal candidate will have a minimum of 3 years of...

  • Senior Salesforce Business Systems Analyst

    1 week ago

    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    We are seeking a highly skilled Senior Salesforce Business Systems Analyst to join our team at KMC Solutions Inc. As a key member of our cloud transformation team, you will play a critical role in driving business growth and innovation through the effective implementation of Salesforce solutions.About UsKMC Solutions Inc is a leading provider of innovative...

  • Financial Analyst Assistant

    10 hours ago

    Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: Financial Analyst AssistantLocation: Makati CityWe are seeking a skilled Financial Analyst Assistant to join our team at Manpower Core Group Inc. in Makati City.About the Role:The successful candidate will be responsible for assisting the financial analysts in preparing and reviewing financial reports, as well as performing various administrative...

  • Data Analyst

    2 months ago

    Makati City, National Capital Region, Philippines Field Outsource Asia Inc. & Caishen Marketing Sales Inc. Full time

    Job Title: Data AnalystAt Field Outsource Asia Inc. & Caishen Marketing Sales Inc., we are looking for a skilled Data Encoder to join our team.The successful candidate will be responsible for accurately encoding data into the company database, ensuring all information is entered correctly and in a timely manner. This includes verifying data by comparing it...

  • Research Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    OverviewKMC Solutions Inc is a dynamic research team seeking a meticulous and detail-oriented Research Analyst to join our Manila-based operation.

  • Research Analyst

    4 weeks ago

    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    We are seeking a meticulous Research Analyst to join our dynamic research team in Manila. The successful candidate will be responsible for preparing comprehensive research reports and making informed voting recommendations to institutional investors. Collaborating with colleagues based in EMEA offices is also an essential aspect of this role.Main...

  • Business Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Nityo Infotech Services Philippines.About the RoleThe Junior IT Business Analyst will work closely with cross-functional teams to understand business requirements and identify opportunities for process improvements. Key responsibilities include:Analyzing business needs and...

  • Customer Success Representative

    4 weeks ago

    Makati City, National Capital Region, Philippines Infinity Sports International Inc. Full time

    About Infinity Sports International Inc.We are a dynamic organization committed to excellence in the sports industry. Our company culture emphasizes teamwork, dedication, and continuous improvement.

  • Store Operations Manager

    1 month ago

    Makati City, National Capital Region, Philippines Waltermart Supermarket Inc. Full time

    Job Title: Store Operations ManagerAbout the Role: Waltermart Supermarket Inc. is seeking a highly motivated and experienced Store Officer to oversee the daily operations of our Department Store. The successful candidate will be responsible for ensuring smooth and effective store operations, motivating the team with great customer service, and developing...

  • Data Analyst

    1 month ago

    Quezon City, National Capital Region, Philippines Cyberbacker Careers Full time

    Cyberbacker Careers is seeking a highly skilled Data Analyst - Virtual Operations Specialist to join our team. As a Data Analyst, you will play a critical role in analyzing and interpreting complex data sets to inform business decisions.About the RoleWe are looking for an experienced Data Analyst with a strong analytical mindset to analyze and interpret...

Customer Success Operations Analyst

1 month ago

Makati City, National Capital Region, Philippines KMC Solutions Full time

The role of the Customer Success Operations Analyst at KMC Solutions is a pivotal one, responsible for enhancing company efficiencies and productivity via cross-functional process development.

About Us

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu, and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Salary and Benefits

We offer attractive salaries plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, and freebies, and invites to our monthly events.

Job Description

The Customer Success Operations Analyst is responsible for becoming intimately knowledgeable in the tools that the various CS departments leverage, including Support Ticketing, CRM software (Gainsight & Salesforce), Project Management, SOCi Knowledge Base, Learning Management System, etc.

  • Maintain a working proficiency in the CS Tech Stack tools to be able to identify opportunities for efficiency within workflows, craft new processes where necessary to increase results, and train CS team members on effective usage of our platforms.
  • Leverage usage data in the Tech Stack tools to help enforce workflow adherence among each responsible team member.
  • Continually audit and refine Tech Stack best practices and educate CS teams in them to drive consistency.

This individual will work with each CS department (CSMs, Professional Services, Implementation, Support, and Training) to document and maintain lists of workflow processes/playbooks to ensure consistency and effective communication across teams.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 2+ years experience in a similar role in a SaaS environment
  • Four-year bachelor's degree in relevant field of study
  • Effective communication skills, both written and verbal
  • Strong interpersonal skills & proven success in cross-functional collaboration
  • Advanced proficiency with MS Office Suite (especially Excel and/or Google Sheets)
  • Experience with Salesforce, Gainsight, Zendesk, and/or ClickUp is a plus
Becoming Part of Our Team

We believe mistakes are opportunities and that you should not present a solution without a problem. We reward our employees with monthly parties, free trips, and much more.

We foster an inclusive and positive workplace for all, pushing our members to succeed in everything they do through our collaborative work environment.

We are committed to providing equal opportunities at every selection stage and do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

The estimated salary for this position is around PHP 60,000 - PHP 80,000 per month, depending on your qualifications and experience.