Learning Experience Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Afni, Inc. Full time

Afni, Inc. is seeking a talented Learning Experience Specialist to join our team.

The successful candidate will be responsible for designing and delivering engaging learning experiences to support call center operations, including e-learning, asynchronous and synchronous design and delivery.

The ideal candidate will have a strong background in instructional design and adult education, with excellent communication and interpersonal skills.

  • Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System.
  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops.
  • Assists in analyzing and assessing training and development needs for projects, teams, or individuals.

The ideal candidate will have a degree in Training/Development or a related field and at least two to five years' experience in design, development, and delivery of training materials in the call center industry or environment.



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