Current jobs related to Customer Service Quality Enhancement Expert - Mandaluyong City, National Capital Region - Skyro

  • IT Service Expert

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    We are looking for an experienced IT Service Expert to join our team. The ideal candidate will have a strong background in software solutions and excellent interpersonal skills.About the PositionThe IT Service Expert will be responsible for delivering high-quality technical support to customers. This includes providing timely and effective incident...

  • Service Quality Expert

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    About the RoleThis is an exciting opportunity to join our team as a Service Quality Expert.Your primary responsibility will be to provide exceptional customer service, adhering to our high standards and service level agreements. You will ensure that every interaction with our customers meets their expectations and resolves any issues...

  • IT Quality Enhancement Expert

    6 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    A Healthcare IT Project Coordinator plays a crucial role in delivering high-quality IT solutions. The position involves working closely with stakeholders to understand business requirements, develop technical specifications, and implement system enhancements.The key functions of this role include assessing requests from end-users, developing parameters for...

  • Customer Service Quality Assurance Expert

    7 days ago

    Cotabato City, Autonomous Region in Muslim Mindanao, Philippines beBee Careers Full time

    Quality assurance plays a vital role in delivering exceptional customer experiences. As a Customer Service Quality Assurance Expert, you will evaluate and enhance the quality of customer interactions across all support channels.About the RoleYou will ensure that customer service representatives adhere to established quality standards. This involves providing...

  • Performance Enhancement Expert

    7 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    About the Role:We are seeking a highly skilled Performance Enhancement Expert to join our team. In this role, you will be responsible for monitoring and improving the performance of our front-line employees, ensuring they deliver high-quality services that meet client expectations.Main Responsibilities:You will conduct regular quality audits to identify...

  • BPO Quality Control Expert

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    BPO Quality Control Role DescriptionWe are seeking a highly experienced BPO Quality Control Expert to join our team.The successful candidate will have at least 2 years of inbound/outbound sales experience, excellent verbal communication skills in English, and be able to analyze data to identify trends and areas for improvement.Main Tasks:Monitor customer...

  • Customer Service Expert

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Job Title: Customer Service ExpertLocation:Description:Contact and Communication SkillsWe are seeking a highly skilled Customer Service Expert to join our team. As a Customer Service Expert, you will be responsible for addressing customer concerns in a timely and professional manner.Key responsibilities include responding to customer inquiries through...

  • Auditing and Quality Management Expert

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Auditing and Quality Management ExpertLead the way in maintaining the highest standards of quality in store operations by conducting comprehensive audits, coaching staff, and implementing corrective actions.About the RolePlan and conduct regular quality management audits to identify areas for improvement and ensure compliance with operational standards and...

  • Call Center Quality Expert

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Call Center Quality Expert to join our team. The ideal candidate will have a strong background in quality assurance and customer service, with excellent analytical and communication skills.Main Responsibilities:Assessing call quality to ensure that customer service representatives meet quality standardsDeveloping...

  • Customer Service Quality Assurance Expert

    2 weeks ago

    Cotabato City, Autonomous Region in Muslim Mindanao, Philippines TalentPop App Full time

    About This RoleTalentPop App is seeking a highly detail-oriented Customer Service Quality Assurance Specialist to ensure our support team maintains the highest standards of service. As a key member of our customer success team, you will play a vital role in evaluating and enhancing the quality of customer interactions.This is an excellent opportunity to join...

Customer Service Quality Enhancement Expert

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Skyro Full time

We are seeking a seasoned Telesales Quality Control Specialist to join our team at Skyro. As a key member of our quality assurance team, you will be responsible for monitoring, evaluating, and improving the quality of our telesales interactions to ensure adherence to company policies, maintain high-quality customer interactions, and achieve performance targets. If you possess a strong background in sales techniques, customer engagement, and compliance with ethical sales practices, we encourage you to apply for this exciting opportunity.

Duties and Responsibilities

Core Responsibilities:

  • Quality Monitoring:
  • Conduct regular quality audits on telesales calls to ensure adherence to sales scripts, compliance standards, and customer service best practices.
  • Evaluate recorded and live sales calls to assess accuracy, persuasiveness, professionalism, and compliance.

Performance Evaluation:

Develop and implement quality metrics and KPIs to measure the effectiveness of telesales representatives.Analyze call performance data to identify strengths, weaknesses, and improvement opportunities.

Compliance:

Ensure telesales activities comply with company policies, industry regulations, and ethical sales practices.Stay updated on legal and regulatory requirements related to telesales and implement necessary adjustments.

Training & Development:

Conduct training sessions for new hires and transferred telesales operators to ensure they understand sales techniques, compliance requirements, and best practices.Provide structured coaching and refresher training based on quality assessment results.Develop training materials, including call scripts, rebuttal techniques, and role-playing exercises.

Feedback & Coaching:

Provide structured, constructive feedback to telesales agents based on call evaluations.Conduct coaching sessions to enhance communication skills, objection handling, and conversion rates.

Process Improvement:

Identify opportunities to enhance telesales strategies and streamline processes for better efficiency.Recommend improvements to scripts, rebuttals, and sales approaches based on quality assessments.

Reporting:

Prepare and present quality performance reports, compliance findings, and action plans to management.Maintain records of evaluations, feedback, and improvement initiatives for tracking progress.

Customer Interaction:

Occasionally handle challenging customer interactions to assess real-time sales challenges and identify training needs.Ensure telesales representatives maintain a professional and customer-centric approach in all interactions.