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Network and System Engineer
1 week ago
About Penbrothers
We provide a platform for talented Filipinos to access global opportunities in high-growth startups and dynamic companies. Our partnership enables seamless integration and effective setup of our SmartDeploy product for clients.
Our client specializes in simplifying device management, security, and efficiency. Their IT teams rely on their products to manage complex environments and achieve enhanced control.
About the Role
This position requires a skilled System Administrator to collaborate with our technical support group and onboard new SmartDeploy customers. You will work closely with our team to ensure seamless product integration and setup, driving key value drivers within 30-60 days.
Main Responsibilities:
- Customer Onboarding: Facilitate the onboarding process for new customers, ensuring they effectively set up our SmartDeploy product and achieve key value drivers within 30-60 days.
- Technical Support Escalation: Identify and escalate level 2 or higher technical issues to Sales Engineers. Collaborate with Sales Engineers to address complex issues, escalating to the Solutions Team when necessary.
- Product Knowledge: Demonstrate expertise in SmartDeploy and other PDQ products, understanding their value propositions and key differentiators vs. competitive products.
- Communication and Collaboration: Conduct customer calls via Zoom for onboarding purposes, ensuring effective communication and collaboration within a multi-location or offshore team environment.
Key Skills:
- Prior experience as a System Administrator or IT Administrator, including responsibilities related to installation and configuration of hardware and software, on-prem/cloud-based software and infrastructure management, monitoring and maintenance of systems, and network management.
- Deep knowledge of Windows environments and tools (Active Directory, DNS, GPO).
- Strong English language skills (both written and verbal) are essential for communicating with customers over the phone and email in a product onboarding/support capacity.
- Familiarity with imaging tools for Windows environments (e.g., SCCM/MECM, ManageEngine, KACE, or similar) is highly desirable.
