Digital Operations Specialist Role
2 days ago
We are seeking a skilled Digital Operations Specialist to join our team. In this role, you will be responsible for driving business growth through effective listings management and analytics-driven decision-making.
Your key responsibilities will include:
- Preparing comprehensive reports on listings performance, revenue, and occupancy trends.
- Analysing reservations data, including confirmed and cancelled bookings, to identify areas for improvement.
- Managing suspended listings, complaints, and appeals on Airbnb and Booking.com.
- Resolving listing errors in Guesty, Airbnb, and Booking.com, including amenities, descriptions, images, and automated messages.
- Optimising new listings by setting up and configuring content, pricing, and images.
- Providing ad-hoc support to senior leadership, including policy, price, and payment changes.
- Proven experience with Airbnb, Booking.com, and Guesty platforms.
- Strong analytical and reporting skills, including proficiency in Google Workspace and Excel/Sheets.
- Ability to create, optimise, and resolve issues with listings.
- Comfortable managing escalations, suspensions, and appeals.
- Strong multitasking and prioritisation skills in a fast-paced environment.
- Proactive, detail-oriented, and resourceful individual.
- Familiarity with creative tools, such as Illustrator, Canva, and RoomSketcher.
- Knowledge of pricing optimisation and platform integrations.
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