Quality Assurance Professional

2 weeks ago


Taguig, National Capital Region, Philippines Citigroup Full time

The Citigroup Quality Assurance (QA) function is responsible for evaluating the quality of services provided by the company. We are seeking a highly skilled QA professional to join our team.

Responsibilities:

  • Keeps abreast of best practices in Quality Assurance.
  • Provides input with regards to all training and development needs for assigned personnel.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
  • Applies basic understanding of how own area integrates within own subject area.

Requirements:

  • Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
  • Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery
  • Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience


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