Customer Service Specialist

1 day ago


Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱50,000 - ₱1,000,000
Technical Support Representative

Maintaining a high level of customer satisfaction is crucial for success in this role. As a Technical Support Representative, you will be the first point of contact for customers seeking technical assistance and troubleshooting support.

Responsibilities:
  • Respond to inbound technical support requests via various channels
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Stay up-to-date with products, services, and support procedures
  • Ensure timely and effective resolutions
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems


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