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Phone Call Specialist

2 weeks ago

Manila, National Capital Region, Philippines Lean Solutions Group Full time

Job Summary:

We are seeking a highly skilled and experienced individual to join our team as a Phone Call Specialist. This role involves handling incoming and outgoing phone calls in a high-traffic call center setting, where the successful candidate will effectively multitask, prioritize, and manage customer inquiries in a fast-paced environment.

Responsibilities:
  • Respond to Customer Inquiries: Address customer concerns accurately and provide informed responses to questions regarding billing and payments.
  • Manage Multiple Tasks: Multitask, prioritize, and manage customer inquiries in a demanding environment.
  • Provide Excellent Customer Service: Exhibit strong customer service skills, communicating efficiently with a diverse range of clients while maintaining confidentiality of sensitive company and customer information.
Qualifications:
  • Education and Experience: High School Diploma or equivalent required; prior experience in a call center setting is necessary, preferably with at least 1 year of related work experience and 1 year of experience in customer service.
  • Skills and Qualifications: Familiarity with basic medical terminology is essential, along with the ability to clearly articulate and interpret information both verbally and in writing. Proficient in using computers, phone systems, and relevant software applications.