Technical Operations Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeMandarin Full time ₱2,400,000 - ₱4,000,000
Job Opportunity

Mandarin Technology Support Specialist role offers a unique blend of technical and communication skills.

Responsibilities:
  • Resolve inquiries via phone, email, and internal case transfer.
  • Document and follow up on all inquiries.
  • Advocate for clients to ensure their needs are met when working with business partners.
  • Evaluate issues and escalate them following defined procedures.
  • Investigate client connectivity issues and troubleshoot transactional inquiries.
  • Communicate proactively with clients and internal partners to address processing errors or platform changes.
  • Monitor group mailboxes and assign email inquiries requiring investigation.
  • Support the development and maintenance of policies, procedures, and training materials.

Key Responsibilities also include independently developing business and application knowledge.

Required Skills and Qualifications
  • Strong verbal and written communication skills in English and Mandarin.
  • Business-level proficiency in Mandarin is required, alongside fluent English.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
Preferred Qualifications
  • Robust knowledge and familiarity with text-based file formats.
  • Ability to translate complex technical information into simple terms.

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