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Horizon Club Ambassador

2 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Service Associate Role at the Horizon Club

We are looking for a dedicated and enthusiastic Service Associate to join our team at the Horizon Club. As a valued member of our staff, you will play a critical role in delivering exceptional guest experiences and contributing to the overall success of our hotel.

Your key responsibilities will include:

  • Developing and maintaining strong relationships with guests to enhance their stay and increase loyalty scores.
  • Providing timely and effective support to ensure the smooth operation of the Horizon Club.
  • Handling all guest requests with efficiency and professionalism, resolving issues promptly and fairly.
  • Delivering comprehensive guest services, including check-in and check-out procedures, to ensure a seamless experience.
  • Working collaboratively with colleagues to create memorable hotel experiences for all guests, exceeding their expectations and building loyalty.

To succeed in this role, you must possess strong interpersonal and communication skills, as well as the ability to work collaboratively as part of a team. Fluency in English and local language is essential, and you should be comfortable with challenges and opportunities to grow professionally.