Network Infrastructure Specialist

24 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeEngineering Full time ₱667,968 - ₱1,089,288
Job Overview

About our organization: We offer outsourced digital services and next-generation customer experience to fast-growing technology companies.

Our culture has enabled us to expand our workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a people-centric culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Role Overview

The Senior Network Engineer's role is to provide operational support for the global network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links.

The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations. Responsibilities include responding to ticket requests and incident notifications, and resolving issues within service level agreements.

Key Responsibilities
  • Provide support to project managers based on requirements to integrate a network setup.
  • Develop solutions to complex problems with well-planned documentation.
  • Complete preventative maintenance activities such as code updates and equipment updates.
  • Manage incident, problem, change, and capacity management.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
  • Maintain security and audit compliance.
  • Perform operational-related moves, adds, changes, and deletes (MACD).
  • Adhere to operational standards.
  • Comply with engineering design standards and established operational processes.
  • Participate in the development and maintenance of operational documentation including updating engineering documentation changes due to operational changes escalation procedures and vendor contracts.
  • Conduct root cause analysis for network events.

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