Retail Operations Associate

18 hours ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

We are looking for a highly skilled Retail Operations Associate to join our team at Fair Trade Outsourcing. As a key member of our customer service team, you will play a critical role in ensuring seamless interactions between our customers and our retail operations.

KEY RESPONSIBILITIES

  • Manage back order inquiries and address any resulting issues promptly
  • Address billing questions and concerns, ensuring that all issues are resolved efficiently
  • Process cancellation of orders, ensuring that all necessary steps are taken
  • Refer customers to manufacturers or suppliers as needed to resolve product-related queries
  • Follow up on orders or concerns, providing regular updates and resolutions to customers
  • Provide detailed product information to customers, answering any questions they may have
  • Process returns and exchanges, including resolving any size or quality issues that may arise
  • Refund items accurately and in a timely manner, ensuring customer satisfaction
  • Correct shipping errors and ensure prompt delivery of products to customers
  • Offer substitute products for out-of-stock items, minimizing disruptions to customer orders
  • Basic technical support for items, addressing any customer queries or issues that may arise
  • Track and respond to customer inquiries regarding their orders, providing timely updates and resolutions
  • Manage warranty requests and claims efficiently, ensuring customer satisfaction
  • Handle wholesale inquiries and facilitate sales, working closely with our sales team
  • Process payments accurately and securely, maintaining the highest levels of customer data protection

SKILLS AND QUALIFICATIONS

  • Minimum 6 months of experience in customer-facing roles
  • Prior knowledge of retail operations or similar order processing systems is highly desirable
  • Excellent communication and interpersonal skills, with a strong focus on delivering exceptional customer experiences
  • Ability to learn quickly and work effectively in a fast-paced environment
  • Strong problem-solving skills, with a focus on finding creative solutions to complex customer issues
  • Positive attitude and commitment to delivering outstanding customer service


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