Retail Operations Associate
18 hours ago
We are looking for a highly skilled Retail Operations Associate to join our team at Fair Trade Outsourcing. As a key member of our customer service team, you will play a critical role in ensuring seamless interactions between our customers and our retail operations.
KEY RESPONSIBILITIES
- Manage back order inquiries and address any resulting issues promptly
- Address billing questions and concerns, ensuring that all issues are resolved efficiently
- Process cancellation of orders, ensuring that all necessary steps are taken
- Refer customers to manufacturers or suppliers as needed to resolve product-related queries
- Follow up on orders or concerns, providing regular updates and resolutions to customers
- Provide detailed product information to customers, answering any questions they may have
- Process returns and exchanges, including resolving any size or quality issues that may arise
- Refund items accurately and in a timely manner, ensuring customer satisfaction
- Correct shipping errors and ensure prompt delivery of products to customers
- Offer substitute products for out-of-stock items, minimizing disruptions to customer orders
- Basic technical support for items, addressing any customer queries or issues that may arise
- Track and respond to customer inquiries regarding their orders, providing timely updates and resolutions
- Manage warranty requests and claims efficiently, ensuring customer satisfaction
- Handle wholesale inquiries and facilitate sales, working closely with our sales team
- Process payments accurately and securely, maintaining the highest levels of customer data protection
SKILLS AND QUALIFICATIONS
- Minimum 6 months of experience in customer-facing roles
- Prior knowledge of retail operations or similar order processing systems is highly desirable
- Excellent communication and interpersonal skills, with a strong focus on delivering exceptional customer experiences
- Ability to learn quickly and work effectively in a fast-paced environment
- Strong problem-solving skills, with a focus on finding creative solutions to complex customer issues
- Positive attitude and commitment to delivering outstanding customer service
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