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Analytics Insights Director

2 weeks ago

Manila, National Capital Region, Philippines Conduent Full time

Job Description

We are seeking a highly motivated and data-driven Manager, CXM Analytics to oversee a team of analysts and drive impactful customer experience insights for our clients. This role plays a key part in scaling the Customer Experience Management (CXM) Analytics function, ensuring our insights enhance customer satisfaction, drive operational improvements, and create measurable business value.

The ideal candidate will have a strong background in data analysis, visualization, and storytelling, with experience using Power BI, SQL, Python/R, or speech analytics tools. They will be able to translate data into actionable insights that drive customer experience improvements and business results.

Responsibilities:

  • Team Leadership: Lead, mentor, and develop a team of CXM analysts, ensuring they are engaged and equipped to succeed.
  • Analytics Execution: Oversee the production of high-impact reports and dashboards that provide clear, actionable insights for clients and internal stakeholders.
  • Client & Stakeholder Engagement: Collaborate with clients to ensure their analytics needs are met, translating data into compelling stories and business cases.
  • Process Improvement: Identify opportunities for automation and efficiency improvements in analytics processes.