Process Excellence Specialist
2 weeks ago
At TASQ Staffing Solutions, we are seeking a highly skilled Process Excellence Specialist to join our team in BGC Taguig. As a key member of our organization, you will be responsible for ensuring the highest level of service quality and excellence in all aspects of our business.
The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to work collaboratively in a fast-paced environment. A bachelor's degree graduate from any field is required, along with 2-3 years of prior work experience. Experience working in the BPO Industry is an advantage.
We offer a competitive salary range of PHP 35,000 - 45,000 per month, depending on your qualifications and experience. In addition to a comprehensive compensation package, you will also receive benefits such as health insurance, paid time off, and opportunities for career growth and development.
Your primary responsibilities will include:
- Execute transaction and call monitoring in line with agreed service quality plan.
- Provide coaching and feedback to agents.
- Perform RCAs and report findings to Operations to develop actions for mitigation.
- Identify training needs and work collaboratively.
- Participate in calibration sessions to bring about consistency in evaluation.
- Process transactions/take calls to remain hands-on process domain.
- Perform process audits to ensure compliance to SOPs.
- Share audit outcomes during pre and post-shift team huddles.
We value collaboration, teamwork, and open communication. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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