Production Support Associate

7 days ago


Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time
Job Description

The Depository Trust & Clearing Corporation (DTCC) is seeking a highly skilled Production Support Associate to join our Enterprise Services team. As a key member of this team, you will be responsible for providing production support across enterprise automation technology stacks.

Your primary responsibilities will include:

  • Supporting the EA team's infrastructure by providing operations monitoring and system support for our environments.
  • Working with the Operations team to provide support for event monitoring, incident triage, and issue resolution.
  • Providing comprehensive technical support to peers, business units, and management.
  • Developing and producing timely metrics based on required management platforms.

To be successful in this role, you will need to have knowledge of ITIL practices, including Release Management, Change Management, Incident Tracking, and Issue Resolution. Experience supporting high-availability web-based platforms is also essential.

We are looking for a talented individual who possesses excellent writing and verbal communication skills, with the ability to work efficiently in both independent and teamwork environments. Familiarity with Agile framework and JIRA would be a plus.



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