Process Improvement Manager

3 days ago


Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

We are looking for a highly skilled Process Improvement Manager to join our Operational Excellence team at Manulife Insurance Malaysia. In this role, you will be responsible for managing key support functions and leading process & performance improvement projects.

The ideal candidate will have 2 years of hands-on experience applying Operational Excellence, Problem Solving, and Project Management frameworks, methodologies, and tools. They should also have knowledge of Contact Center and Back-Office Operations, as well as LEAN Six Sigma Greenbelt training.

You will work closely with stakeholders to identify process gaps and opportunities for improvement. You will develop project deliverables, such as process maps and procedures documentation, and support business process owners in deploying agreed recommendations.

This is an individual contributor role that requires strong analytical and problem-solving skills. If you are looking for a challenging opportunity to drive process excellence, please submit your application.



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