IT Support Team Lead

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time
Job Requirements

Education:

  • Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields.
  • Other courses are welcome as long as he or she has extensive related experience.

Experience:

  • At least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management.
  • Experience in business domain processes is preferred but not required.

Skills:

  • Strong Analytical and Problem solving skills.
  • Fast learner in terms of understanding and analysing business processes.
  • Strong familiarity and working knowledge on Incident, Problem, and Change Management.
  • Highly Proficient in specific technology platforms and tools required by the business.
  • Experienced with any ticketing system.
  • Customer oriented and Good communication.
  • Language: Fluent in English (Written and Oral).

Key Responsibilities:

  • Provide technical support to customers and internal stakeholders.
  • Manage and resolve technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base.

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