Customer Service Excellence Leader

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱2,200,000 - ₱2,800,000
Job Overview

The Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the customer experience team and support agents. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.

Responsibilities
  • Manage customer emails and chats in a highly personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
  • Assist in filling and maintaining important trackers and reports.
Experience, Education & Designations
  • Bachelor's degree required; post-secondary education preferred but not required.
  • Minimum of 3 years' experience in customer service, or a similar type of role.
  • Experience or knowledge of the e-commerce space is highly preferred.
  • Ability to work well in a team environment.
  • Fluency in English written skills.
  • Ability to work under tight timelines.
  • Proven track record of meeting and/or exceeding KPIs.

  • Excellence Service Leader

    3 days ago

    Makati City, National Capital Region, Philippines beBeeExcellence Full time ₱6,000,000 - ₱8,000,000

    Job Title: Excellence Service LeaderAre you a strategic thinker with exceptional leadership skills? Do you have a passion for driving excellence in service delivery? We are seeking an experienced Excellence Service Leader to join our team.About the Role:We are looking for a seasoned professional to lead our service delivery team, driving excellence and...

  • Customer Service Team Leader

    7 hours ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱8,760 - ₱12,180

    Leadership Role OverviewA results-driven leader is needed to motivate and mentor a team towards delivering exceptional customer service.Key ResponsibilitiesGuide a team of customer support agents, ensuring consistent performance and meeting or exceeding KPIs.Conduct regular coaching sessions and provide personalized guidance to help team members...

  • Customer Service Excellence Position

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱41,000 - ₱45,000

    Customer Service Excellence JobThis position involves providing exceptional support to customers, helping them with their queries and resolving any issues they may face.The ideal candidate will have a strong background in customer-facing roles, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Provide...

  • Leader in Customer Success

    24 hours ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,800,000 - ₱7,200,000

    We are seeking a proactive leader to drive customer satisfaction and operational excellence.Key Responsibilities:\

  • Service Excellence Specialist

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeService Full time ₱300,000 - ₱450,000

    Customer Service Representative RoleThe role of a Customer Service Representative is pivotal in delivering exceptional service and making a meaningful impact with every interaction.Key Responsibilities:Respond to customer inquiries through various channels, ensuring timely and accurate resolutions.Support customers with order-related issues, shipping,...

  • Customer Service Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines NGFS PTE LTD Full time $104,000 - $130,878 per year

    Customer Service Team Leader (Freight Forwarding Company) Location: Remote Job (Based in the Philippines) Industry: International Freight Forwarding & LogisticsWe are looking for a Customer Service Team Leader to join our growing freight forwarding team. Qualifications:• 3–5 years of experience in freight forwarding or logistics customer service• Must...

  • Customer Experience Excellence Manager

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,000,000 - ₱1,500,000

    Job OverviewWe are seeking a professional to lead our customer experience team and drive shopping experience improvements for our customers.About the RoleThis position focuses on enhancing customer satisfaction and representing their interests in all business decisions. Emphasizing the importance of customer feedback and insights is crucial for driving...

  • Excellent Customer Service Agent Wanted

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱180,000 - ₱420,000

    About this roleThis position involves interacting with customers through various channels to address their inquiries and provide support.Key Responsibilities:Respond to customer emails, phone calls, live chats, and social media messages in a timely and professional manner.Assist customers with order-related issues, such as shipping, product details, and...

  • Service Excellence Manager

    23 hours ago

    Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $75,000

    Customer Service Leadership OpportunityWe are seeking a seasoned leader to guide our customer service teams towards success. As Customer Service Team Lead, you will be responsible for leading and monitoring the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.Key Responsibilities:Lead and monitor the...

  • Exceptional Customer Support Leader Wanted

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeLeadership Full time $40,000 - $60,000

    Customer Service Leadership OpportunityA challenging role awaits an experienced leader who can drive customer support excellence. As a Customer Service Team Lead, you will be responsible for guiding and mentoring a team of agents to deliver exceptional service for e-commerce brands. Your expertise in people management, operational efficiency, and data...