Operations Leader
7 days ago
Company Overview:
Cognizant Technology Solutions Philippines Inc. is a leading provider of business consulting and technology services, with a strong focus on delivering high-quality solutions to clients worldwide.
About the Role:
We are seeking an experienced Operations Leader to join our team, responsible for managing teams in Manila and other geographical locations as needed.
Main Responsibilities:
- Take ownership and accountability for delivery of operational metrics including CSAT, SLAs, and capacity utilization for your teams
- Devise daily, weekly, monthly, quarterly strategies to meet targets
- Ensure high quality of delivery and performance from the entire team
- Ensure the team is always up to date with product and process knowledge
- Ensure deep subject matter expertise (product knowledge)
- Work proactively with the Client Vendor Manager to deliver cohesive, coordinated, and qualitative customer engagement experience
Requirements:
- Graduate of any course or at least a finisher of 2 years in college without any back subjects
- With at least 2 years of experience in being a Team Manager
- With background in handling an account that is inclined to a voice process
- Advanced insurance knowledge is preferred
- Amenable to work in a night shift schedule
- Amenable to report onsite particularly in McKinley Hills, Taguig
Preferred Skills and Qualifications:
- Team management, leadership skills; strong interpersonal communication and collaboration skills
- Ability to assimilate information very quickly and understand the context of each specific research deliverable
- Ability to work in fast-paced environment and solve different queries by working together with the teams and individually
- Good problem solving and analysis, planning and organizational skills
- Client focus, high motivation, and proactivity
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