AI Driven Healthcare Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeSupport Full time $500,000 - $1,000,000

About Our Company

This innovative AI-driven platform empowers healthcare professionals to streamline workflows and enhance patient care efficiency by transforming medical data into actionable insights.

Job Overview

  • Serve as the primary point of contact for customers, providing exceptional support and expert troubleshooting assistance.
  • Collaborate closely with Product, Engineering, and Sales teams to ensure customer satisfaction and optimize the platform.
  • Leverage strong communication and technical troubleshooting skills to deliver a superior customer experience in a dynamic environment.
  • Provide world-class customer support via email, chat, and video calls to a global clientele.
  • Troubleshoot complex technical issues and deliver swift, effective solutions to guarantee customer success.
  • Work in conjunction with internal teams to address customer pain points and drive platform enhancements.
  • Maintain and update support documentation and knowledge bases for both internal and external use.
  • Promote customer needs by providing valuable feedback to improve platform functionality and services.

The Ideal Candidate

  • At least 5+ years of technical support experience in the SaaS or technology sector.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in using support tools like Intercom and other relevant software applications.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
  • Able to work independently in a fast-paced, remote environment.
  • Passionate about building trust and strong relationships with customers at all levels.
  • Flexible to work US hours, including shifting schedules and weekends, to meet customer demands.

What We Offer

  • Fully Remote Work Setup
  • Competitive compensation package.
  • Opportunity to be part of a pioneering team member.

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