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The Policy Service Facilitator will play a vital role in ensuring seamless customer experiences at Pioneer Your Insurance. This position involves managing policy-related tasks, premium collections, and administrative responsibilities.
Key Responsibilities:- Policy Enquiry and Request Handling
- Respond to customer inquiries regarding policies, premiums, and claims.
- Process policy changes, cancellations, and endorsements in a timely manner.
- Premium Collection and Follow-up
- Monitor and follow up on outstanding premium payments.
- Communicate with customers regarding payment plans and overdue accounts.
- Policy Administration and Record-keeping
- Update and maintain accurate records of policy information.
- Ensure compliance with regulatory requirements and company policies.
- Education and Experience:
- Degree in a related field (e.g., business, administration).
- Proven experience in customer service, insurance, or a related field.
- Skills and Competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in Microsoft Office applications (e.g., Word, Excel).
