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Help Desk Representative

3 weeks ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

About the Role

  • Talent Outsourcing Channel Solutions is a dynamic organization seeking an experienced Customer Care Representative for Technical Account.

Job Description

Responsibilities

  • The successful candidate will provide technical support and troubleshooting assistance to customers via phone, email, and chat.

  • Our ideal candidate will log and resolve customer inquiries and complaints in a timely and professional manner.

  • Maintaining accurate records and documentation of customer interactions is crucial for this role.

  • The selected candidate will identify and escalate complex issues to the appropriate team or supervisor.

  • We expect our representative to proactively follow up with customers to ensure their satisfaction.

  • This role involves contributing to the continuous improvement of customer service processes and procedures.

Requirements

Qualifications

  • A minimum of previous experience in a customer service or call centre role, preferably in a technical or IT-related industry.

  • The selected candidate should possess strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.

  • Excellent problem-solving and critical thinking skills are essential for this role, along with the ability to provide effective and efficient solutions.

  • Proficiency in using computer systems and technology, including experience with customer relationship management (CRM) software, is required.

  • A sharp attention to detail and the ability to multitask in a fast-paced environment are necessary for success.

  • A positive attitude and genuine desire to provide exceptional customer service are essential qualities for this position.