IT Specialist

Job Title: Technical Support Specialist

Key Responsibilities:

• Act as the first point of contact for employees seeking technical assistance via ticketing system, email, and chat.
• Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
• Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM (Go to Market) Applications like Salesforce and other company standard applications.
• Support users with basic conferencing setups, primarily Zoom, Google Meet.

Requirements:

• 1-2+ years of experience in an IT helpdesk or technical support role.
• Basic troubleshooting experience with macOS and Windows operating systems.
• Familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace, Jira, etc.).
• Experience using remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively during the night shift.
• Experience with ticketing systems like Jira is preferred.
• Willingness to work the night shift schedule is essential.
• Ability to attend occasional in-person training or team events.
• Certifications (Preferred but not required): CompTIA A+ or ITIL Foundations.