Role Summary:

• Deliver exceptional guest experiences as a front office professional, ensuring seamless check-in, concierge services, and resolving any issues in a timely manner.

Below are some of the key responsibilities you will have as a front office professional:

• Manage guest arrivals, departures, and room assignments to ensure smooth operations.
• Provide exceptional customer service by responding promptly to guest inquiries, addressing concerns, and offering solutions.
• Coordinate concierge services, including transportation arrangements, tour bookings, and restaurant reservations, to enhance the overall guest experience.
• Collaborate with colleagues to resolve guest complaints and issues, striving for 100% guest satisfaction.
• Maintain accurate records of guest interactions, room status, and other relevant information to support efficient operations.
• Stay up-to-date on hotel amenities, services, and policies to provide informed responses to guests' questions.
• Assist with administrative tasks, such as managing cash handling, processing transactions, and performing other duties as assigned.

The ideal candidate will possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Strong problem-solving skills, with a focus on resolving issues promptly and efficiently.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
• Proficiency in using computer systems and software, including property management systems (PMS) and other tools.
• Basic knowledge of the local area, including attractions, restaurants, and services.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as required.

Our hotel is committed to delivering exceptional guest experiences and creating a positive work environment for our team members. We offer:

• A supportive and collaborative team culture that encourages open communication and teamwork.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A comprehensive benefits package, including competitive pay, paid time off, and health insurance.
• A fun and dynamic work environment that offers opportunities for growth and advancement.