Enhance Business Outcomes as a Customer Support Expert

1 day ago


Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱750,000 - ₱1,100,000
Job Title: Customer Support Specialist

We are seeking an experienced and skilled customer support specialist to join our team. As a customer support specialist, you will be the primary point of contact for clients navigating business incorporation, accounting, and compliance in Australia.

Job Description:

The successful candidate will provide exceptional remote support to clients, leveraging digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones. You will work closely with internal teams to ensure seamless service and contribute to the continuous improvement of workflows and help center content.

Our ideal candidate has 4+ years of experience in customer support, preferably in fintech, SaaS, or professional services. They must have excellent communication skills, technical expertise, and a customer-first mindset.

In addition to your technical skills, you should possess strong problem-solving skills, be self-motivated, and have a quiet workspace with a stable internet connection.

Requirements:
  • Excellent English communication skills (written and spoken)
  • Technical expertise in Zendesk, Aircall, Slack, and Gmail
  • 4+ years of experience in customer support (fintech, SaaS, or professional services preferred)
  • Remote-ready with a quiet workspace and stable internet connection
Benefits:
  • Competitive remuneration package
  • Financial benefits
  • Personal growth opportunities
  • Ongoing AI initiatives
Interview Process:

The interview process typically lasts no more than 3 weeks from start to finish. It includes HR screening, case studies, career deep dives, behavioural fit assessments, and offer and reference checks.



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