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Product Expert

2 weeks ago

Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full time
Role and Responsibilities

This role is responsible for providing technical assistance and support to customers. The Technical Account Manager will troubleshoot problems, maintain products and services, manage incidents, and provide timely solutions.

Key Tasks:
  • Provide technical assistance and support to customers.
  • Troubleshoot problems and maintain products and services.
  • Manage incidents and provide timely solutions.
  • Collaborate with other team members to improve support processes and customer experience.