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About Us
Canon Australia is a market leader in Business Process Optimisation and IT services. With over 20 years of experience, we help organisations optimise their operations, automate processes, and transform their businesses.
We work collaboratively with customers to deliver bespoke solutions that meet and exceed their business needs. Our dedicated customer focus and agile approaches enable us to overcome challenges and provide a competitive edge.
Our team values your career progression and empowerment. You'll find a rewarding culture that supports you in achieving your goals and contributing to our success.
About the Account
TourRadar is a leading online platform for booking guided tours. We connect travellers with tour operators, offering a wide range of travel experiences across the globe. Whether it's exploring iconic cities or embarking on remote adventures, TourRadar helps travellers discover their dream destinations with ease and confidence.
You'll have the opportunity to share your love of adventure with others, work with a global team, and be part of an industry that inspires curiosity and exploration.
The Role
The Customer Service Administrator will support inbound/outbound calls, chat and email transactions. Your responsibilities will include:
- Providing exceptional customer support via Live Chat
- Responding to customer inquiries via Email
- Supporting inbound and outbound calls
- Assisting with back-end administrative tasks for Customers
- Collaborating with the Support team to ensure swift resolution to customer issues
- Meeting all client KPIs and SLAs in a timely manner
- Coordinating reporting to clients and ensuring accurate and on-time delivery
- Fostering a positive, proactive team-based culture through regular communication
Continuous Improvement
- Leading by example with Client Values and Behaviours
- Embracing training and development opportunities to enhance industry knowledge
- Contributing to building a strong team ethos that drives continuous improvement and high performance
- Participating in forums to generate ideas for improvement and testing them in your work area
- Applying your knowledge and skills to guide your work activities and impact customers and their business processes positively
Requirements
- A related college or Bachelor's degree
- 1-2 years of experience in customer service and travel assistance
- Exceptional oral and written communication skills; fluency in English required
- Quick navigation ability, web savvy, and coordinating experience
- Multitasking: ability to toggle between screens/tools
- Familiarity with tech systems such as CRM tools, Twilio, Confluence, and Slack
