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Phone Support Representative

3 weeks ago

Angeles City, Central Luzon, Philippines MCI Full time
Key Responsibilities
  • Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
  • Build and maintain positive customer relationships by actively listening and empathizing with their needs.
  • Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
  • Educate customers on product features, benefits, and promotions to drive sales.
  • Implement effective retention strategies to ensure customer loyalty and reduce churn.
  • Identify opportunities to upsell and cross-sell products or services to existing customers.
Candidate Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • 2+ years of experience in retail sales and inbound sales
  • Strong retention skills
  • Proven ability to meet or exceed sales targets