Quality Assurance Lead

7 days ago


Makati City, National Capital Region, Philippines Probe CX Full time
Job Summary

We are seeking a highly skilled Quality Assurance Lead to join our team at Probe CX.

  • As a key member of our Operations team, you will provide process improvement initiatives based on QA insights.
  • You will collaborate with Operations to analyze QA insights and coordinate action planning.
  • Your coaching and development expertise will be essential in mentoring our QA Analysts.
  • You will attend calibration sessions as needed and contribute to Business Reviews.
Key Requirements

To succeed in this role, you will require:

  • A minimum of 3 years of experience as a QA Analyst.
  • At least 2 years of experience in people management.
  • Excellent knowledge of Excel and Google Sheets.
  • Familiarity with root cause analysis, error detection, and SBI feedback.
Desired Skills and Qualifications

In addition to the key requirements, we are looking for candidates with:

  • Background in data analytics and presentation.
  • Critical thinking and pattern recognition skills.
  • Strong leadership and people management skills.
  • Excellent written and verbal communication skills.


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